Remember how easy it was to stop the autorenewal of my Elder Scrolls Online subscription? Just another indication that the consumer is not meant to stop autorenewals easily. To me, those two things imply that the login is to an existing account, not that I should create a new account. the only instructions are to ‘Please sign in to access the features below’.Going back to the order confirmation email, I found this:Ĭlicking on the ‘access your customer account’ link took me to this page:
Then, you can configure your subscription’s settings.
Once the “access your customer area” link is clicked, the homepage appears where both login and password are created. Please ensure that you have clicked on the “access your customer area” in the Order Confirmation email. This link has a unique SSID built into it which links the order automatically. The Nexway customer account is not created automatically, instead, the Order Confirmation email contains a link to the account creation page. Kaspersky also provided information about how to change the account settings relating to renewals: Today, I received an email from Kaspersky saying that my ‘autorenewal’ was cancelled, and that I could renew manually when my anti virus expired in November 2022. Yesterday, I received an email from BitDefender telling me that my ‘autorenewal’ would be refunded.
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